DESIGN AND IMPLEMENTATION OF A RULE BASED AFAAN OROMOO CONVERSATIONAL CHATBOTS

Chatbot technologies are very popular one in the field of NLP and AI to process basic expressions of interaction between humans (end users) and devices as Question Answering System (QAS). They are used in many ranges like in industry to provide customer services based on their need to reach on their desires, transportation, health, entertainment, education, psychology to monitor human emotions and in many. Messaging service is a popular means of communication as text based messaging (SMS) or through messaging applications. Chatbots are virtual assistant technologies that are designed and developed based on the user’s query and to their language. The aim of this paper is to develop and implement a rule based conversational chatbot for Afaan Oromo Language. The approach gets a simple Afaan Oromoo query as input and retrieves answers from a set of predefined rules or responses. The performance of our model is evaluated through human judgment.